#chUX

Success Through Experimentation

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I’ve spent a lot of time recently learning how to take all the knowledge I know about crafting User Experiences and turning that into articulated knowledge and practical applications. Every once in a while there’s something that excites me about UX and design that manifests itself into everyday life, and one of those is when I bought a new pair of jeans from Hollister. If you haven’t seen the “athletic skinny” cut before as pictured above, don’t fret, I’ll explain that to you and show how experimentation leads to business success.

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In the context of software engineering, web design and mobile design there are many approaches to marry the work of designers with developers. Many times the right approach is the one that helps you set your team’s rhythm, working harmoniously and delivering to your clients. Even so, it’s worth having a peek at other approaches and stealing some of their values and processes to improve your own. In this post we’ll discuss one approach, what design means to me and hopefully you’ll be able to take something away from it.

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Most of us will be familiar with this phrase:

The customer is always right.

So, what does it really mean? More importantly for those in design and UX can we learn something from it? After all, most people who have spent a bit of time dabbling in this field have probably heard the term CX – Customer eXperience – used before.
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I recently (by recently I mean about a month ago!) went to a local Meetup hosted by RealUX at Valtech UK in Manchester to see a presentation about the User Experience of Television at the BBC. If you don’t know what the BBC is then you may have to get out from under your rock and see http://www.bbc.co.uk/. They mentioned this framework and it really struck me as a way to make my life with clients and designing easier and I’d love to share it here.
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How to Keep your Users in Control

There’s nothing worse than logging into an online service, attempting to carry out a task that was supposed to be simple, and then getting frustrated at how there doesn’t seem to be a way to do what you want. What’s even worse is when your screen is cluttered with buttons and alerts that don’t seem to make sense. Control and Visibility are some of Nielson’s Heuristics and I’d like to share with you an example that personally threw me off track and how it might be addressed.

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Chuck’s This Week in UX #3

Hola a todos to the third edition of Chuck’s this week in UX! Also known as #chucksTWIX this is a weekly (and sometimes fortnightly) blog series dedicated to shedding light on articles and videos I found to give some new angle or insight on the UX industry. From small tips and tricks to earth shattering discoveries, this is my week in UX.

In this edition – do you design for the disabled and impaired..?

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Chuck’s This Week in UX #2

Hola a todos to the second edition of Chuck’s this week in UX! Also known as #chucksTWIX this is the first of a weekly (and sometimes fortnightly) blog series dedicated to shedding light on articles and videos I found to give some new angle or insight on the UX industry. From small tips and tricks to earth shattering discoveries, this is my week in UX.

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Chuck’s This Week in UX #1

Hola a todos to the first ever edition of Chuck’s this week in UX! Also known as #chucksTWIX this is the first of a weekly (and sometimes fortnightly) blog series dedicated to shedding light on articles and videos I found to give some new angle or insight on the UX industry. From small tips and tricks to earth shattering discoveries, this is my week in UX.

Continue reading